Frequently Asked
Questions (FAQ)
  • General FAQ

  • Account creation and managing information?

    You can create account during order any product. You need an account to buy products, make payment, download resources, get news and technical help. It's important to keep all of your account information updated. This includes your contact information, such as phone numbers and email address. Login your account on login and edit your information.

  • My site hosted other provider, can I switch to NetLink?

    If you choose to enable your website with NetLink, we strongly encourage that you do so. NetLink offers a state of the art hosting plan at a highly competitive price, and we are confident that the numerous technical advantages and our superior customer service puts our cost competitive hosting package. We provide freely data migration service from other provider (require FTP access).

  • Am I be an affiliate, if yes then How?

    Yes, you can be an affiliate and make money providing real customer. We provide average 20% sale commission to our affiliate and pay monthly basis by PayPal or Bank Transfer. You do not have risk for support or related services. That all we must provide. You can visit this link: http://www.manage.netlink.asia/affiliates.php to be an affiliate.

  • What is a content management system (CMS)?

    A content management system (CMS) is an online platform that underlies many websites enabling the website owner or webmaster to administer the website. This can be as simple as making changes to text and images on the website or as complex as changing the layout and complete look and feel of a website. Content management systems are designed and built to enable business owners or employees to makes changes to websites without the need for technical knowledge and know how.

  • Can I buy web hosting without a domain name?

    While they both work together, the domain name and the web hosting service are two different things and can each function in different ways. However, without a domain name there would be no way to access or lead to the information stored in your hosting account. Therefore, the hosting couldn't function.

  • Where are your datacenters located?

    Our datacenters are located in the USA and managed by Softlayer Inc. this NOC is using for website and web base application hosting. Our voice system host in different countries in Europe with some reliable leading providers.

  • Do you have server backups?

    Yes, each server is backed up weekly, although backups are made for server restoration purposes only. It is your responsibility to maintain local copies of your sites' web content and information. A "Backup/Restore" feature is included in cPanel with each hosting plan and you can use this tool to back up your files.

  • Do you offer a free trial?

    No, we do not offer free trial any of our products. But you can get demo account from us for selective products e.g hosting control panel, CMS admin panel, Customized software admin panel, eCommerce website admin panel to know what functions we apply. You can understand the standard of your requirements.

  • What type of content NetLink allow?

    NetLink allow content which use for lawful purpose only. We do not allow gambling or pornographic content also IRC Bots, Warez Sites, MP3/media (unless you are the Artist/authorized), Password sharing sites, Sites that run any type of proxy script, Pirated Software, Hacked programs and archives. If we find any illegal presence we must suspend or remove without issuing any prior notice.

  • Account Level IP Address Access Restrictions?

    IP level access restrictions should only be used by advanced users and those that understand what it is they are doing. When you restrict access to your account by IP address, computers that do not use the IP addresses you specify will not be allowed access to your account. For example; if you enable this while logged in from your work place or an internet cafe, there is a very good chance that you will not be able to log in from your home computer. You should only use IP access restrictions when the IP address you are using is static.

  • Why should I subscribe to your mailing system?

    We operate permission base mailing system that may help you to get updated products price, promotional code/coupon code for same ICT cost, IT news, new products or launching or related notice/news letter. If you think this stuff need to know then you should subscribe to our mailing system.

  • Can I manage email subscription in future?

    Yes, of course. Your email subscription is secure to us. We do not share this to others. After become a subscriber you can edit your current email address ore remove it from our database or later you can again re-subscribe. Simply response a confirmation mail that will go to your email box.

  • Products FAQ

  • What is a domain name?

    A domain name represents a physical point on the Internet an IP address. The Internet Corporation for Assigned Names and Numbers (ICANN) governs coordination of the links between IP addresses and domain names across the Internet. With this standardized coordination, you can find websites on the Internet by entering domain names instead of IP addresses into your Web browser. Many TLDs, also called extensions, can be registered by anyone. The extensions .com, .net, and .org are good examples that anyone can register.

  • About ccTLDs (Country-Code Domain Names)?

    Some countries or geographical regions, such as .us (United States) and .me (Montenegro), sponsor country-code top-level domain names (ccTLDs). These two-letter domain name extensions have special rules and requirements. For example, they vary widely in their registration lengths and criteria, automatic renewal dates, domain name contact changes, and even transfer procedures. Read about all extensions.

  • How do domain names work?

    Registering a domain name does not automatically activate a website that displays when visitors enter your domain name into a Web browser. The domain name must have a hosted website that includes a numeric address, called an IP address, for visitors to access the website using your domain name. Your domain name and its associated IP address are stored in a common database along with every other domain and associated IP address that are accessible via the Internet.

  • Why need a SSL certificate?

    If you have an e-commerce website the answer is definitely YES -- you need an SSL certificate! Each website that is used for gathering and transmitting customer's information should use an SSL certificate in order to guarantee the safety of this information. Most of the Internet users expect any personal information they provide via the Internet to remain confidential and integral. Many people will never buy your products or services online unless they are sure that their details will be secure. The SSL certificate is the only way to secure your online transactions.

  • How SSL Certificate trusted by the browsers?

    SSL Certificates are automatically and transparently trusted by most browsers. This trust is established because its Root Certificate has been embedded in most major browsers. SSL Certificates we provide work with all major browsers.

  • How do I get 128 bit or 256 bit / full strength sessions?

    The strength of the SSL (Secure Sockets Layer) session created using The SSL Certificate is a function of the strength of the browser and the secure server policy. If the browser supports 128-bit encryption, then a 128-bit session will be established if your web server supports 128 bit sessions. The same is true for 256-bit encryption. If the browser only supports 40-bit encryption, then a 40 bit session will only be established - even if your web server supports 128 or 256-bit sessions. If the browser only supports 40-bit encryption, We recommends upgrading to the latest supported version of the browser.

  • What Is Web Hosting?

    Web hosting companies are the connection between an individual or company and World Wide Web readers. To put a webpage online, one must go through a web host. The webpage developer will upload his or her design to the web host according to the company's guidelines and policies, and based on the type of software the webpage designer has used. That upload submits the files to the web host, and then the webpage is published for all to see on the Internet.

  • How to choose a web hosting service?

    Make the right decision before going with a web host, and eliminate disasters before they happen. Think: 1. What programming language and database you used? 2. What kind of site will you be managing? 3. Is it developed by Open Source CMS? 4. Start eCommerce business online? 5. Need to install SSL? 6. Huge traffic or new developed site? 7. Budget, Please fillip the form HERE the we may help to choose package.

  • I do not know to manage VPS or Dedicated server, can I buy these?

    Anyone buy products mainly depend on their needs. Firstly you should acquire actual need. VPS, Dedicated Server, Shared Hosting, Specialized Hosting or Reseller Hosting? VPS or Dedicated Server managing quite difficult, its need specialized knowledge. However our most of hosting solutions and server come with free setup and provide managed service. You can proceed on also close connection with us to fulfill your requirements.

  • I own a retail store and would like to start selling online?

    If you have a business and want to start selling online then NetLink will have an ecommerce solution that's just right for you. The first place to start is to understand and document your requirements. It's much easier to review and select an appropriate packaged when you have a good understanding of what you're looking for. The package you need will be determined by the features required (marketing options, integration requirements) and the size of the store (number of products and categories). We have made some recommendations for that packages that will suit your requirements.

  • What is permission-based email?

    Permission-based email refers to email messages sent to subscribers who requested them, in contrast to unsolicited email messages or spam. You can obtain specific permission to receive email directly from a subscriber, or have an existing customer relationship that implies the customer wants to receive your email messages.

  • I have written skill and basic CMS idea, how can build up a website?

    A CMS website comes with lot of features that may right choose for you or you can customize as per your need. If you do not have programming knowledge then customization is costly for you. We provide free installation and pre-configuration service for every web hosting account but please note that CMS and its plugin you used that may need up-to-date for best performance and keeping its security. At this moment, Joomla, WordPress, Mambo, Drupal is most popular CMS.

  • Technical FAQ

  • How to access cPanel/Webmail?

    You can access yo cPanel using different way http://cpanel.domainname.com or http://domainname.com/cpanel and for webmail http://webmail.domainname.com or http://domainname.com/webmail alternatively you can use server IP e.g 25.23.4.153 instead of domain name. After login cPanel you can configure mail client e.g Outlook Express automatically.

  • How to configuring FTP connection?

    FTP is shortening from File Transfer Protocol. Using this protocol you can make changes on your web presentations. You should have FTP Client e.g Filezilla, WsFTP to connect with server. Some Basic manuals for configuring FTP : 1.Choose your FTP client. 2. In section for host insert your domain name (domainname.com). 3.In sections Username and Password enter yourusername and password. 4.Default port for connection to FTP server is 21. 5. If PASSIVE mode is on, turn it off. 6.Firewall or Antivirus software can block connection. 7. You need to configure that FTP protocol do not block it. Then you can connect to your FTP account and upload data to your chosen direcotory.

  • What is 500 Server Internal Error?

    This problem can be due to wrong place for .htaccess file. Solution: 1. Remove .htacess file or locate it in proper folder. 2. Note: .htaccess file, and all files starting with . are not visible in Linux- Unix OS. 3. If you cannot find this file, check if you enabled hidden files in FTP client. If this problem still in presence then please submit support ticket to us.

  • How to create manage a MySQL database?

    Firstly, login to your cPanel account. If you don't have your username and password, you can reset it after login your account with us. Once you've logged in, select MySQL databases from the list (click or MySQL Database Icon). Then, type in a Username and a Password into the relative fields and click the Add User button. Once your Database and User have been created, you need to give that user permission to use that database. Easily you can manage you MySQL database using phpMyAdmin built in your cPanel.

  • How manage files and content in cPanel?

    The File Manager is cPanel’s built-in web application for managing and manipulating your website's files from your personal computer. Most users will feel comfortable using this file management tool. The New File button creates a new file, creates a new folder, Copy function copies selected items to a directory you specify, The Move File button allows selected files to be moved to a new directory., The Upload button allows new files to be uploaded to a specified directory. Download button downloads selected files to your computer, deletes selected files from the server, allows a selected file to be renamed, The Edit file opens an editor for the selected text or HTML files.

  • What is DNS? which IP address to use?

    The Domain Name System (DNS) provides visitors access to websites using domain names rather than IP addresses. Each domain name stores its DNS information in a zone file. Large collections of zone files for different domain names are stored on nameservers. Domain names point to nameservers to locate their zone files — to do this, a domain name must point to the nameserver holding its specific zone file.

  • How do I know which nameserver to use?

    When you register a domain name with us, we automatically park the domain name and set its nameserver to our parking servers. If you activate the domain name or make changes to your website's hosting, your hosting company provides the nameserver names or IP addresses where your domain name's zone file is located. Use this information to update your domain name settings at your registrar. Once you've updated your nameservers or IP address, allow 24 to 48 hours for the new information to propagate through the Internet, and then visitors can reach your website using your domain name.

  • How did I get malware on my site?

    If you have malware on your website, do not go to the malware link, even if it is a page within your website. In most cases, it's very difficult to determine how your website became infected since malware spreads in a variety of ways. The most common way attackers infect websites is by exploiting weak passwords or vulnerabilities in Web applications and plugins. Your site might have been infected if you visited another site with malware, or if you received an email with a malicious attachment. If you are concerned that your hosting account was compromised in any way, change your password immediately and plugin you used.

  • Which browsers do you recommend using?

    We recommend using one of the fully-supported browsers listed below for a better experience here and at other leading Web destinations. Sites like ours are built with newer browsers in mind, and use their advanced-functionality to provide rich user experiences. If you use a non-recommended browser, it might cause our websites to display incorrectly or might limit your access to our applications' features. You can use updated version of Mozilla Firefox, Google Chrome, Internet Explorer, Apple Safari.

  • How to generate CSR code?

    CSR code has to be generated on side of the company that provides hosting services for site that you want to secure with SSL certificate. Which means that your hosting company is the one that should generate CSR code upon your request. If you decide to generate CSR code yourself or if your hosting company advises you to do so.

  • How do I set up URL forwarding for a domain?

    You can set up URL forwarding to point your domain (e.g. http://yourdomain.com) or sub-domain (e.g. http://subdomain.yourdomain.com) to any destination page of your choice (e.g. http://namecheap.com). Normally, when you set up URL forwarding for a domain, it will take effect within minutes. Please note that you can only set up URL forwarding for a domain using NetLink default nameservers.

  • How to access my hosting account via SSH?

    Open your SSH client (PuTTY best SSH access client), put your domain name or the IP address of the server into the Host Name field, enter 21 into the Port field, choose SSH as your connection type and press Open button. When you will be prompted, enter your cPanel username and password (when you enter the password it is automatically hidden for the security purposes).

  • Order/Payment FAQ

  • What payment options do you offer?

    At present, we accept payment by: PayPal, Credit Cards, 2Co, Google Checkout, Moneybooker, Alipay, Bank Transfer or mobile payment. Everytime you should pay for a valid invoice. Please payment after login your account.

  • Do I need to pay Tax separately?

    Estimated tax payments for the current tax year and local Gov. law. Separate tax calculation require for some of our products. Carefully handle tax payment during checkout. It may depend on your information provided.

  • How to pay when upgrade my package?

    Any time you can upgrade you package for next any level. After upgrade you package invoice will create automatically. You can find unpaid invoice in your account invoice section. Just select unpaid invoice and pay using your payment method.

  • Can I change payment method?

    Yes, you can change current payment method to alternative available payment option after login your account. If you change to bank transfer option you should submit payment slip scanned copy for faster adjustment otherwise payment will be activate when bank statement come to us, it may require 7 (seven) business days.

  • How much transaction charge or fees apply?

    At this moment we do not apply transaction charge for online payment. We bear your transaction charge or fees even when you pay using third party’s payment gateway.

  • What will be if Bank charge fees from me?

    We bear transaction charge for available online payment only. We are not sure which bank how much charge on transaction. Bank transaction fees depend on Gov. and bank transaction own policy. You must bear transaction charge when your making payment offline by Bank.

  • How I submit order?

    Submitting an order very easy process but before submit order you should take a tour on product information page located Product section. If you got any promotion code from us (By mail, sms or web interface) keep accurately that may save your total cost. From product information area you will get order button then proceed to checkout by login your account or new registration. It will be done very shortly.

  • My desired product does not have order button what to do?

    Our all products are not in automatic order process e.g episode development, there you get form for submit your interest. After getting your interest our staff will communicate you mainly by email then create manual invoice for your acceptance.

  • I made payment for domain and hosting but showing inactive, why?

    Domain and hosting related products setup/configuration process automatically. Domain name required time for propagation (up to 72 hours) purpose. If you find any error please submit a ticket to support department then we investigate what happen actually and solve appropriately.

  • Can I order any ccTLD?

    No, some of ccTLD’s need local presence also additional requirements. If you confused to maintain their requirement then please not order or make payment. Its better you open a sales ticket to us then we find the way for you.

  • Can I make partial payment?

    Yes, you can only for limited product e.g media development, website development, ICT crime investigation, eCommerce solutions. Please note that if you make partial payment coupon code/promotional code may not work for you.

  • Need I pay additional for support service?

    No, never. We provide support service freely at all times for the product you purchase. You may need to pay for any specialized customize or third party’s integration or not related you already purchase from us.

  • What is NetLink refund policy?

    Mainly what we can that we do… who accept terms and conditions we welcome them. Other all must denied. Some order is final e.g you registered a domain name. We issue fund for limited products. We may deduct 15-25% for administrative charge or third party’s transaction charge.

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